After-hours care & telemedicine
When something
can’t wait.
Start with VetTriage. A licensed veterinarian can help you understand the next step for your pet—24 hours a day, 7 days a week.
24/7 telemedicine · VetTriage
Talk to a veterinarian.
Available to everyone, including people who are not current CNY Veterinary clients.
Need a telephone session?
Call 800-940-1921
Know what to expect
A clear path
to the right care.
- 01
Connect from home.
Use a smartphone or a computer with internet access and a webcam. A licensed VetTriage veterinarian evaluates your concerns through a telemedicine consultation. The service is available during the day, overnight and on holidays.
- 02
Understand the next step.
The veterinarian can offer advice and suggestions and assess whether your pet needs in-person care. If appropriate, VetTriage contacts CNY Veterinary to arrange care or provides information for a referral hospital.
- 03
Get the care your pet needs.
CNY Veterinary sees after-hours emergencies only for active clients—clients who have been seen within the past three years. Accounts that have not been seen within that time become inactive.
Our hospital is not staffed 24/7. Some conditions need continuous care or services that are not available here after hours; VetTriage may direct you to a referral hospital even if you are an active client.
What does a consultation cost?
The clinic’s published VetTriage consultation fee is $50, regardless of the length of the video consultation. The clinic also states that a quick follow-up question does not carry an additional fee. Confirm the current price with VetTriage before purchasing.
What if I am not a current client?
Anyone can use VetTriage. If your pet needs in-person care and you are not an active CNY Veterinary client, VetTriage will advise you about other referral hospitals.
What if I do not have a webcam or internet access?
Call 800-940-1921 to purchase a telephone session.
Can I use VetTriage during the day?
Yes. The clinic describes VetTriage as available any time of day, not only after hours.
A familiar place. A caring team.
A better visit.
Begins with hello.
Tell us a little about your companion.
We’ll help you take the next step.